Case study 01
Messenger automation
Client type
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The problem
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The result
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Coaches with teams
Consulting firms of 2 to 50 people
US, UK, Canada, Australia
Growth brings more clients. It also brings more loose ends.
Somewhere between five clients and fifty, the spreadsheet stops being enough. Onboarding lives in someone's inbox, the CRM has stages nobody updates, and follow-up depends on who remembers.
Who followed up?
Why does onboarding take three days?
Which CRM stage is this client in?
Who owns this task?
Where is last month's report?
Did the payment trigger the welcome email?
Is this written down anywhere?
Why are we still copying data by hand?
Which clients are behind?
Who has the latest version?
Did anyone send the invoice?
One place for every client
Lead and client pipelines with stages and tags that match how your program or engagement actually runs.
Automations that hold up
Onboarding, follow-up and delivery sequences in GoHighLevel, Make, Zapier or n8n, tested before handoff.
Numbers you can see
Dashboards that update on their own, so weekly reporting stops being a manual job.
Written down, not remembered
Every workflow ships with a written SOP and a recorded walkthrough your team can follow.
About Centtori
We're Centtori, the operations team coaches and consulting firms don't have in-house.
Founder Julienne Bobadilla was a data analyst at a Philippine bank, working in
SQL, Python and Power BI
every day. She has also run
GoHighLevel and automation work inside a coaching business:
organising the CRM, building workflows, managing tags, mapping the client journey and auditing systems.
So every system we build starts from how your programs and client engagements actually run. The tools come second.
Outcomes, not hours
Every engagement is scoped around what changes in your business once it's built.
Documented by default
Written SOPs and a recorded walkthrough come with every project.
Your business first
We learn how you deliver before we design anything. The tools come second.
Case studies
Systems we've built, and what they changed
Case study 02
Make daily digest
Client type
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The problem
[ADD PROBLEM]
The result
[ADD RESULT]
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Case study 03
n8n Airtable and Sheets sync
Client type
[ADD CLIENT TYPE]
The problem
[ADD PROBLEM]
The result
[ADD RESULT]
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GoHighLevel
Make
Zapier
n8n
Power BI
SQL
Python
Tools we work with
Our services
One partner for your CRM, automations, reporting and SOPs. No juggling four freelancers.
Systems Audit
Starting pointA full review of your CRM, workflows and client journey, with a written plan of what to fix first.
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01
Review of your CRM, pipelines and tags
02
Review of your workflows and automations
03
Client journey map, current versus recommended
04
Written gap analysis
05
Fixes ranked by impact and effort
The audit fee comes off your implementation fee if you go ahead.
View serviceCRM & Workflow Automation
BuildGoHighLevel buildouts and Make, Zapier and n8n flows that move leads and clients along without manual nudging.
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GoHighLevel buildout or restructure
02
Lead and client pipelines with clear stages
03
Onboarding and program-delivery sequences
04
A tagging system your team can follow
05
Make, Zapier and n8n flows between your tools
Data & Analytics
ReportingSQL models, Python automation and Power BI or Looker Studio dashboards for the numbers you run the business on.
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SQL data model across your sources
02
Python automation for data pulls and clean-up
03
Power BI or Looker Studio dashboards
04
A KPI framework built around your business
05
Internal and client-facing reports
AI-Powered Solutions
AIAI workflows that take repetitive tasks off your team, connected to the tools you already use.
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AI workflows for repetitive tasks
02
Content systems
03
Internal assistants that work from your documents
04
AI-assisted SOPs
05
Connected to your CRM, Notion, Slack or Sheets
Who we work with
Built for teams that have outgrown spreadsheets and memory
Coaches with teams
Group programs, cohorts and coaching teams where onboarding, delivery and follow-up now run through several people and several tools.
Consulting firms
Firms of roughly 2 to 50 people running client engagements, where intake, project tracking and client reporting no longer fit in a spreadsheet.
Not a fit
Solo coaches without a team, marketing agencies, and trade or home-services businesses. We'd rather say so now than take on work someone else would do better.
Our process
From first call to a system your team owns, in four steps
01
Step 01
Discovery call
30 minutes. You walk us through how a client goes from signed contract to first delivery, and where it breaks.
02
Step 02
Audit or written scope
A Systems Audit, or a written scope within 48 hours with clear deliverables and a timeline.
03
Step 03
Build
We build inside your tools and send Loom video updates as we go, so you see progress without extra meetings.
04
Step 04
Handoff
A recorded walkthrough and written SOPs for everything we built, then optional ongoing support.
By the numbers
A few figures you can hold us to
Experience
5
yrs
In data analysis and systems automation
Bank data analyst: SQL, Python, Power BI
GoHighLevel work inside a coaching business
Speed
48
hrs
From discovery call to written scope
30-minute discovery call
Loom video updates during the build
Reach
4
countries
Served remotely
US, UK, Canada and Australia
Based in Quezon City, Philippines
The difference
Side by side, the choice is clear
Two ways to run a growing coaching business or consulting firm. One runs on memory and good intentions. The other runs on systems.
×
Without systems
✓
With Centtori
Client onboarding
×
Same emails, forms and folders set up by hand for every client. Something gets missed.
✓
A signed contract triggers the welcome sequence, intake form, folders and kickoff booking.
CRM and pipeline
×
Leads and clients spread across a spreadsheet, an inbox and someone's memory.
✓
One pipeline with clear stages and tags. Anyone can see where every client stands.
Follow-up
×
Depends on who remembers. Warm leads go cold.
✓
Reminders and nurture sequences go out on schedule, and the team sees what's due.
Reporting
×
Numbers pulled by hand at month end, if anyone gets to it.
✓
A dashboard that updates itself, built around the numbers you decide on.
Documentation
×
Processes live in people's heads. New hires learn by shadowing for weeks.
✓
Written SOPs and recorded walkthroughs for every workflow we build.
Your own time
×
You're the person everyone asks, so the week goes to firefighting.
✓
You check the dashboard, handle what needs you, and get back to client work.
Testimonials
What clients say after handoff
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Frequently asked questions
Questions we get all the time
How much does it cost?
We don't publish prices because every business is set up differently. On the discovery call we look at what you're working with, then give you a number that fits your situation.
Most clients start with a Systems Audit, and the audit fee comes off the implementation fee if you go ahead.
Where do most clients start?
With a Systems Audit. We review your CRM, workflows and client journey, then give you a written gap analysis with fixes ranked by impact and effort. You get a clear plan whether or not we build it for you.
Have you worked inside a coaching business before?
Yes. Julienne has run GoHighLevel and automation work inside a coaching business: organising the CRM, building workflows, managing tags, mapping the client journey and auditing systems. Her background as a bank data analyst means the reporting side gets the same care.
Which tools do you work with?
GoHighLevel, Make, Zapier, n8n, Power BI, Looker Studio, SQL, Python and Google Sheets, plus Airtable, Notion and Slack where your team already uses them. We work inside the tools you have unless there's a good reason to change.
You're in the Philippines. How do calls and updates work?
We book calls at times that suit the US, UK, Canada and Australia. During a build you get Loom video updates and a shared Slack channel, so most progress doesn't need a live meeting.
What happens after the system goes live?
Every project ends with a recorded walkthrough and written SOPs, so your team can run what we built.
If you want us to keep monitoring, improving and extending it, there are three levels of ongoing support: Maintenance, Growth and Embedded Partner.
Who owns what you build?
You do. Once the project is paid in full, the workflows, dashboards and documents are yours.
Why not hire a cheaper freelancer?
You can. Clients often come to us after a cheaper build broke, nobody could understand it, or the freelancer disappeared. We deliver a documented, tested system with a proper handoff, and we're still around after delivery.
Do you work with solo coaches or agencies?
No. We work with coaches who have a team and with consulting firms of roughly 2 to 50 people. Solo coaches, marketing agencies, and trade or home-services businesses are better served elsewhere.